Warranty for Products at Zen Water Fountains

The general warranty period is 6 months, depending on the product and manufacturer there may be a longer limited warranty period. Outdoor Classics, features a one year limited manufacturer's warranty.

General Information:

Here at Zen Water Fountains  We aim to please with our assortment of fountains and accessories.  Our goal is to please wit the the quality materials used in each and every product we sell and we will stand behind these products within the warranty period. We will send parts or replace, at our discretion, within the warranty period.  Must provide proof of purchase, with the purchase date and photos of defective merchandise will also be required to help us determine the actual cause of the defect and for our quality control in the future.  Please read below for a detailed description of warranty coverage.

Fountain Damage:

Some of the fountain materials such as fiberglass and resin are not meant to withstand extreme temperatures. Improper storage of the fountain that allows water to freeze within a product may cause damage and is considered negligence and will, therefore not be covered under this warranty. The use of “hard water” and/or harsh cleaners can affect the paint or other finishes. Failure to keep the unit clean, and use of such additives/cleaners, will also void the warranty. Please note: for fountains, it is normal for some splashing to occur and protecting the immediate surfaces is not the responsibility of Zen Water Fountains and will therefore not be covered under warranty.

Fountain Finish:

The use of water will cause natural erosion to the color. This area can be touched up using standard paint. The paint is designed protect the entire finish against breakdown of color. As with any product, all finishes with time will gradually fade and discolor. The warranty will only cover against severe or complete fading within the first year from date of purchase with the above exclusion.

Filing a Warranty Claim:

When contacting us, please have order number or proof of purchase, provide photographs and any other information needed to validate your claim. This may be necessary to distinguish between a partial or complete replacement of a defective product. The warranty does not cover any items with multiple parts; the warranty will ONLY cover the individual component of the unit/item that may be defective. Replacement parts can be made available to a consumer through the original selling party, or an approved parts retailer. If this is not an option, contact our customer service department.

What is Not Covered:

The limited warranty will NOT cover cases of damages due to:
1. Damages caused in Transit  (See Shipping Tab)
2. Inadequate care and/or neglect
3. Environmental and/or natural elements
4. Immersion in water, unless specified
5. Improper Installation/Storage and/or Maintenance

This warranty is void if the product has been damaged by accident, misuse, negligence, improper installation and/or modifications have occurred. This includes any and/or all defects arising out of freezing water damage, hard water damage, failure to keep the unit clean and free of harmful additives such as bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also does not cover any additional charges or installation, removal, disposal and/or shipping costs or consequential damage associated with any warranty claim.

Contact us customerservice@zenwaterfountains.com with your photos and issue.  Warranty claims generally take 4 to 7 business days to process.